Have questions or need assistance? Our team is here to help you succeed with ChaozCode.
Fill out the form below and we'll get back to you as soon as possible. For urgent matters, please use the emergency support contact.
For technical assistance, account questions, and general inquiries about ChaozCode features and capabilities.
support@chaozcode.com →Interested in enterprise solutions, custom pricing, volume licensing, or dedicated support options for your organization.
sales@chaozcode.com →Explore integration opportunities, technology partnerships, reseller programs, or strategic alliances with ChaozCode.
partners@chaozcode.com →Reach the right team directly for faster resolution of your specific needs.
Security concerns, vulnerability reports, compliance questions
security@chaozcode.comOur response times vary based on your plan tier and the priority of your request.
For production-critical issues affecting Enterprise customers, our emergency support line is available 24/7/365. Please have your account ID and a description of the impact ready.
For technical issues, use the contact form above with "Technical Support" selected as the department. Include your account email, a detailed description of the issue, steps to reproduce it, and any error messages. For Enterprise customers, you can also use your dedicated support channel or emergency hotline.
Response times depend on your plan tier and request priority. Free tier users receive responses within 48-72 hours, Pro users within 24 hours, Business users within 4 hours, and Enterprise customers within 1 hour. Emergency requests from Enterprise customers are handled immediately via our 24/7 hotline.
If you've discovered a security vulnerability, please email security@chaozcode.com immediately with details. Do not disclose the vulnerability publicly until we've had an opportunity to investigate and address it. We have a responsible disclosure program and may offer bounties for valid security reports.
You can update billing information directly in your account settings under "Billing & Subscription." For complex billing issues, invoice requests, or enterprise contract modifications, please contact billing@chaozcode.com with your account details.
Absolutely! Select "Sales & Pricing" as the department in the contact form and mention that you'd like a demo. Our team will schedule a personalized walkthrough of ChaozCode tailored to your specific use case and requirements. Enterprise demos can include technical deep-dives with our engineering team.
We welcome technology partners, resellers, and integration partners. Contact partners@chaozcode.com with details about your organization, the type of partnership you're interested in, and how you envision our collaboration. Our partnerships team will review your inquiry and schedule a discovery call.
SLAs are available for Business and Enterprise tier customers. Our standard Enterprise SLA includes 99.9% uptime guarantee, defined response times for different severity levels, and service credits for any downtime. Custom SLAs can be negotiated for large enterprise deployments.
Our primary support language is English, available 24/7 for Enterprise customers. We also offer support in Spanish, French, German, and Japanese during respective regional business hours. Enterprise customers can request dedicated support in additional languages as part of their contract.